About the Program

In today’s world, municipalities, counties, government entities, schools, and businesses experience critical incidents that can escalate quickly into crises before leadership is aware and can intervene. This late notice is a common failure in the prevention or mitigation of crisis consequences and impacts.

CrisisRisk™ developed the Crisis Coordinator Certification Program™. The Crisis Coordinator e-learning training and certification have been designed to familiarize a crisis coordinator in each entity with the information needed to support leadership before, during, and after a crisis.

A crisis coordinator has the important role to RECOGNIZE and IDENTIFY those incidents, events, and circumstances, that have or will have crisis potential, and ALERT leadership with the critical information needed to prevent, mitigate, or address the resulting crisis consequences.

The Crisis Coordinator curriculum’s 12 eLearning courses are based on years of crisis management experience and utilize learning objectives, animations, subject matter content, interactive decision questions, and quizzes. Additional e-learning training courses will be added over time.

As part of the CrisisCoordinator Certification Program, CrisisRisk provides ongoing support through a Crisis Coordinators only Web portal as an important real time resource. The portal contains a calendar of upcoming CrisisCoordinator events, resource tools, forms, glossary, webinar recordings, new training courses, case studies, guest speakers, LiveBreaking NewsFeed, Weekly HEADS-UP Newsletter, ASK an EXPERT, and an interactive forum to share information with other Coordinators and respond when they ask for help. Crisis Coordinators can participate in live quarterly webinars and an annual virtual simulation exercise.

This Program provides the training and support to empower Crisis Coordinators with the skills to recognize, Identify, and alert your leadership before circumstances escalate into a crisis.

What is the Role of a Crisis Coordinator? 

A Crisis Coordinator has three primary roles:

  1. RECOGNIZE something which requires further information to rule out an emerging issue; 
  2. IDENTIFY enough information to analyze the potential for the situation to escalate;
  3. ALERT leadership of the analysis, so they can take the steps needed to prevent, respond, mitigate, or address the resulting consequences.

Crisis Coordinators also play a secondary role in supporting leadership in the crisis management process.