Terms of Use

By registering or logging into the CrisisRisk™ CrisisCoordinator eLearning Platform (eLearning Platform) and/or www.crisiscoordinator.com website the user agrees to the following Terms of Use:

  • The User’s employer, organization, business and/or supervisor may be notified of User utilization of the eLearning Platform and/or www.crisiscoordinator.com website activity within.

  • The User’s affiliated association (e.g., ACCG, GMA) may be notified of user utilization of the eLearning Platform and/or www.crisiscoordinator.com website within.

  • All materials within the eLearning Platform and/or www.crisiscoordinator.com website (including, but not necessarily limited to videos, webinars, training, exercises, documents, information, case studies, tests, forms, tools, and animations) are copyright 2020 by CrisisRisk Strategies, LLC (CrisisRisk) and may not be shared with other parties without the express written advance permission of CrisisRisk.

  • CrisisRisk may create press releases and post on the eLearning Platform and/or www.crisiscoordinator.com website regarding User activity within and related to the eLearning Platform and User’s Crisis Coordinator Certification. Such releases will only be transmitted to the User’s employer, organization/business, or affiliated association for their discretion as to further release or distribution.

  • User related information will not be sold or provided outside of related entities and purposes of the CrisisCoordinator eLearning courses.

  • CrisisRisk makes no representation, warranty, or guarantee regarding the use of the material/information located on the CrisisCoordinator eLearning Platform or www.crisiscoordinator.com website to predict or prevent any crisis from occurring. Applicability of the material/information contained on the CrisisCoordinator eLearning Platform or www.crisiscoordinator.com website is the responsibility of the User.

Additional Website Stipulations


CrisisRisk provides comprehensive information about the CrisisCoordinator Program and responds in a timely manner to reasonable requests for information.

Reporting Suspected Violations or Concerns

Each Crisis Coordinator is encouraged to report violations or concerns about violations of this code of conduct that come to his/her attention.

CrisisCoordinator Documents & Tools

Each Crisis Coordinator is responsible, within the scope of his/her role, for the integrity and accuracy of the Crisis Coordinator Program documents, tools, and records. No one may falsify or improperly alter information on any record or document.


Crisis Coordinators may have access to confidential and privileged information about CrisisCoordinator Program and other CrisisCoordinators. Individuals with access to such information comply with privacy and confidentiality policies and treat all information responsibly and appropriately.

How to Report a Violation or Discuss a Concern

The telephone numbers and other references are valid as of the publication date of this code of conduct. These numbers and references may change from time to time. Up-to-date numbers and references are available on the website version of the Code of Conduct, available at https://crisiscoordinator.com/codeofconduct

By joining and using this crisis Coordinator community, you agree that you have read and will follow these rules and guidelines. This is a great medium with which to solicit the advice of your peers, benefit from their experience, and participate in an ongoing conversation. 

Please take a moment to acquaint yourself with these important guidelines and our site’s privacy policy. In order to preserve a climate that encourages both civil and fruitful dialogue, we reserve the right to suspend or terminate access in this community for anyone who violates these rules.

Website Rules

  • Don’t challenge or attack others. The discussions and comments are meant to stimulate conversation not to create contention. Let others have their say, just as you may.
  • Do not post commercial messages on any discussion list, resource library entry, or other area where others might see it. Contact people directly with product and service information if you believe it would help them.
  • Use caution when discussing products. Information posted on the lists and in the libraries is available for all to see, and comments are subject to libel, slander, and antitrust laws.
  • All defamatory, abusive, profane, threatening, offensive, or illegal materials are strictly prohibited.
  • Please note carefully all items listed in the disclaimer and legal rules below, particularly regarding the copyright ownership of information posted.
  • Remember that other participants have the right to reproduce postings to this site unless you specify otherwise.
  • Post your message or documents only to the most appropriate lists or libraries. Do not spam several lists or libraries with the same message.
  • All messages must add to the body of knowledge. We reserve the right to reject any message for any reason.
  • Except for posts to the crisis coordinator community, discussion messages should be considered confidential. When using information on the CrisisCoordinator website in a published article or forwarding discussion messages, remember to contact discussion post and article authors to obtain their permission prior to publishing others’ content or comments.
  • Note that messages posted on the crisis coordinator community may be used freely unless restricted by copyright.

Legal Disclaimer & Prohibitions

This site is provided as a service for the crisis coordinators is not responsible for the opinions and information posted on this site by others. We disclaim all warranties with regard to information posted on this site, whether posted CrisisRisk or any third party; this disclaimer includes all implied warranties of merchantability and fitness. In no event shall CrisisRisk be liable for any special, indirect, or consequential damages or any damages whatsoever resulting from loss of use, data, or profits, arising out of or in connection with the use or performance of any information posted on this site.

Do not post any defamatory, abusive, profane, threatening, offensive, or illegal materials. Do not post any information or other material protected by copyright without the permission of the copyright owner. By posting material, the posting party warrants and represents that he or she owns the copyright with respect to such material or has received permission from the copyright owner. In addition, the posting party grants CrisisRisk and users of this site the nonexclusive right and license to display, copy, publish, distribute, transmit, print, and use such information or other material.

Messages should not be posted if they encourage or facilitate Crisis Coordinators to arrive at any agreement that either expressly or impliedly leads to price fixing, a boycott of another’s business, or other conduct intended to illegally restrict free trade. Messages that encourage or facilitate an agreement about the following subjects are inappropriate: prices, discounts, or terms or conditions of sale; salaries; profits, profit margins, or cost data; market shares, sales territories, or markets; allocation of customers or territories; or selection, rejection, or termination of customers or suppliers.

CrisisRisk does not actively monitor the site for inappropriate postings and does not on its own undertake editorial control of postings. However, in the event that any inappropriate posting is brought to the attention of CrisisRisk we will take all appropriate action.

CrisisRisk reserves the right to terminate access to any user who does not abide by these guidelines.

Discussion Etiquette

  • Include a signature on all messages. Include your name, title, organization name, and location.
  • State concisely and clearly the topic of your comments in the subject line. This allows others to respond more appropriately to your posting and makes it easier to search the archives by subject.
  • Include only the relevant portions of the original message in your reply. Delete any header information and put your response before the original posting.
  • Only send a message to the entire list when it contains information that everyone can benefit from.
  • Send messages such as “thanks for the information” or “me, too” to individuals–not to the entire list. Do this by using the “Reply to Sender” link to the left of every message.
  • Do not send administrative messages, such as remove me from the list. Instead, use the web interface to change your settings or to remove yourself from a list. If you are changing e-mail addresses, you do not need to remove yourself from the list and rejoin under your new e-mail address. Simply change your settings.

Privacy Policy

A. Introduction

The privacy of our website visitors is very important to us, and we are committed to safeguarding it. This policy explains what we do with your personal information.

Consenting to our use of cookies in accordance with the terms of this policy when you first visit our website permits us to use cookies every time you visit our website.  Failure to click on the consent to cookies button in the bottom banner, but continuing to browse the website will be considered as your consent to cookies.  You may optionally deny use of website cookies, but may not be able to use all website features.

B. How we collect your personal data

  • The following types of personal information may be collected, stored, and used:
  • Information about your computer including your IP address, geographical location, browser type and version, and operating system
  • Information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths.
  • Information that you enter when you register with our website, such as your email website.
  • Information that you enter when you create a profile on our website. For example, your name, profile pictures, biographical information, and employment details.
  • Information that you enter in order to set up subscription to our emails and/or newsletters.
  • Information that is generated while using our website, including when, how often, and under what circumstances you use it.
  • Information that you post to our website with the intention of publishing it on the internet.
  • Any other personal information you send to us.

Using Personal Information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following:

  • Administering our website and business • Personalizing our website for you
  • Enabling your use of the services available on our website
  • Sending you commercial communications
  • Sending you email notifications you have specifically requested
  • Sending you our email newsletter if you signed up for it (you can unsubscribe at any time)
  • Providing third parties with statistical information about our users
  • Dealing with inquiries and complaints made by or about you relating to our website
  • Keeping our website secure and prevent fraud
  • Verifying compliance with the terms and conditions governing the use of our website
  • Other uses

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant us. We will not, without your expressed consent, supply your personal information to any third party for their or any other third party’s direct marketing.

C. Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

  • to the extent that we are required to do so by law;
    • in connection with any ongoing or prospective legal proceedings;
    • in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
    • to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
    • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information. 

Except as provided in this policy, we will not provide your personal information to third parties.

D. Retaining personal information

This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal information.

  • Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  • Without prejudice, we will usually delete personal data falling within the categories set out below at the date/time set out below:
    • personal data type will be deleted (ENTER DATE/TIME); and
  • Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:
    • to the extent that we are required to do so by law;
    • if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
    • in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

E. Security of your personal information

We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.  We will however, ensure that all confidential information is transmitted using Secure Sockets (SSL) encrypted transmission protocol.

You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

F. Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.

G. Your Rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the following:

  • the supply of appropriate evidence of your identify. For this purpose, we will usually accept a photocopy of your government issued ID plus an original copy of a utility bill showing your current address. 

We may withhold personal information that you request to the extent permitted by law.

H. Third party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

I. Updating information

Please use the website to ensure that your personal profile information is current.

J. Cookies

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or

“session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. We use both session and persistent cookies on our website.

The website allows you to refuse to accept cookies other than those that are required to operate the website.

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

  • You can delete cookies already stored on your computer—for example:
    • in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835 );
    • in Firefox (version 24), you can delete cookies by clicking “Tools,” “Options,” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies,” and then clicking “Remove All Cookies”; and
    • in Chrome (version 29), you can delete all cookies by accessing the “Customize and control” menu, and clicking “Settings,” “Show advanced settings,” and “Clear browsing data,” and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data.”

Deleting cookies will have a negative impact on the usability of many websites.

CrisisCoordinator Certification Review Courses

Quickstart Course




Working as a CrisisCoordinator: IDENTIFY (Part B)


Crisis Environment & Terminology (Part A)


Working as a CrisisCoordinator: ALERT


Crisis Environment & Terminology (Part B)


Supporting Leadership: Crisis Communications


Working as a CrisisCoordinator: RECOGNIZE (Part A)


Supporting Leadership: Crisis Response


Working as a CrisisCoordinator: RECOGNIZE (Part B)


Supporting Leadership: 5 Phases of Crisis


Working as a CrisisCoordinator: IDENTIFY (Part A)


Supporting Leadership: Crisis Traps